Mopify – Spotless Cleaning for Every Space

Terms and Conditions of the mopify.eu Platform

Privacy Policy: https://mopify.eu/pl/articles/polityka-prywatnosci

I. GENERAL PROVISIONS

The Terms and Conditions define the scope, principles, and conditions of using the mopify.eu platform, which apply between the platform owner and its users, as well as between the users themselves.
The Terms and Conditions define the rights and obligations of users of the mopify.eu platform.
The Terms and Conditions comply with the conditions mentioned in Article 8 of the Act of July 18, 2002, on the provision of electronic services (Journal of Laws of 2020, item 344).
Each user of the mopify.eu platform is required to read the Terms and Conditions.
Using the mopify.eu platform as a user takes place after accepting the Terms and Conditions.
Lack of acceptance of the Terms and Conditions is equivalent to resigning from using the mopify.eu platform.
Each user commits to complying with the provisions of the Terms and Conditions and the additional conditions attached to individual services and orders.
The Terms and Conditions are made available via the telecommunication network on the mopify.eu platform in a way that allows for their acquisition, reproduction, recording, downloading, and printing.
The mopify.eu platform, its sections, categories, all elements, and all marketing and other content, as well as various types of advertisements that serve its promotion on the Internet, television, radio, social media, fairs, exhibitions, and as public information, are protected by Polish and international copyright laws.
The platform operates 24/7.
The owner of the platform is TRUEMED Sp. z o.o., based in Białystok, ul. Sienkiewicza 26/59, 15-092 Białystok, NIP: 5423447455.
Users of the mopify.eu platform can contact the platform owner electronically at: BIURO@MOPIFY.EU, by phone at: 727 777 430, and by mail at (with the note mopify.eu): ul. Sienkiewicza 26/59, 15-092 Białystok.
The Privacy Policy, cookies policy, loyalty program regulations, price list, and automatic payment regulations are an integral part of these Terms and Conditions.
Acceptance of the Terms and Conditions entails acceptance of its integral parts.

II. DEFINITIONS

PLATFORM ADMINISTRATOR – the entity processing data in the IT system from the code level, responsible for activities related to the operation of the online platform.
PRICE LIST – information on the costs of cleaning, commissions, advertisements, and ads placed on the mopify.eu platform.
CLEANER (SERVICE PARTNER) – an entrepreneur or a natural person performing services as an unregistered activity, providing professional cleaning services, in accordance with the provisions of the Terms and Conditions, via the platform for the client.
ORDER FORM – the form available on the mopify.eu website allowing for the submission of a cleaning order.
CALENDAR – a service that allows for booking cleaning services and accepting them by the cleaner.
CLIENT – a natural person with full legal capacity, a legal person, or an entity granted legal capacity by law, placing orders for services via the mopify.eu platform.
CONSUMER – a natural person performing a legal transaction with an entrepreneur not directly related to their business or professional activity.
CLEANER ACCOUNT – the authentication technique for the cleaner in the IT system and access to the platform's resources.
CLIENT ACCOUNT – the authentication technique for the client in the IT system and access to the platform's resources.
LOGIN – the process providing access to the user's account on the platform.
MOPIFY.EU – the online platform maintained by the company and hosted on the Internet, registered under the domain www.mopify.eu.
NEWSLETTER – a service that allows for subscribing to and receiving free information about services, promotions, discounts, and competitions electronically.
STARTER KIT – a set of cleaning accessories provided to the cleaner.
PLATFORM/ONLINE PLATFORM – refers to mopify.eu.
ENTREPRENEUR – a natural person, a legal person, or an organizational unit without legal personality granted legal capacity by separate law, conducting business activities.
TERMS AND CONDITIONS – refers to these Terms and Conditions and its integral parts.
REGISTRATION – the process of completing a registration form to have an individual user account on the platform.
ADVERTISEMENT – information advertising a particular good or service.
COMPANY – the owner of the platform specified in item 14.
CLEANING SUPPLIES – all products allowed for sale and available for cleaning.
TRADE SECRET – all technical, technological, organizational information of the enterprise or other information with economic value, which as a whole or in a particular combination and set of its elements is not generally known to persons usually dealing with this type of information or is not easily accessible to such persons, provided that the authorized person has taken, with due diligence, actions to keep them confidential.
SERVICE – all paid activities performed in the scope of the platform's business profile.
PLATFORM USER – refers to the client, consumer, entrepreneur, cleaner, platform administrator, platform owner, who use the functionalities of the mopify.eu platform as registered or unregistered entities.
ORDER – refers to a paid agreement concluded between the client and the cleaner, the subject of which is the acquisition of professional cleaning services by the client from the cleaner.
SUBSCRIPTION – a service offered by mopify.eu involving the periodic provision of services with discounts.

III. SUBJECT OF THE AGREEMENT

The mopify.eu platform serves as an intermediary in the provision of cleaning services to individual clients and entrepreneurs by cleaners.
The service involves providing access to the platform and its functionalities, which allow clients to use the services offered by cleaners in connection with their business activities or services provided within unregistered activities.
Users of the platform can create a user account depending on the level from which they want to use the platform (Client/Cleaner). The regulations for creating a user account are specified in point VII of the Terms and Conditions.
The platform can be used by adults and minors, with minors between the ages of 13 and 18 requiring the consent of a legal guardian to use the platform. The Cleaner's panel is intended only for adults.
The intermediary service mentioned in the first paragraph is paid. The payment rules are specified in point VI of the Terms and Conditions.
The platform owner is not a party to the agreement concluded between the client and the cleaner and is not responsible for its non-performance or improper performance. The cleaner is not an employee of the platform owner and does not remain in a commission or other obligational relationship with them, especially not performing their orders or tasks. The cleaner, recommending the execution of the agreement to a third party, does so at their own risk and responsibility, and the client gives their consent to this.
When ordering cleaning to execute the agreement mentioned in paragraph 6, the client agrees to provide the cleaner with access to running water and utilities (electricity) necessary to perform the order.
Platform users are provided with the possibility to use available promotions, discounts, and loyalty programs.

IV. PLACING ORDERS

Cleaning services can only be ordered online, i.e., using the mopify.eu platform.
Via the mopify.eu platform, the client can order cleaning services according to their chosen cleaning options.
The client panel provides a form-based selection of cleaning options, which the client chooses according to their preferences regarding the scope of cleaning, location, time, payment for cleaning, and other individual arrangements.
Cleaning services can take place in the presence or absence of the client.
At the form stage, in the notes section, users agree on how to provide access to the premises for cleaning (door code/apartment/room/gate opening, providing keys to the premises, returning keys after cleaning).
After selecting the type of cleaning and making the payment, and after accepting the order by the cleaner, users are provided with the possibility of direct communication at a distance, not earlier than 12 hours before the agreed start of cleaning.
The agreement between the client and the cleaner is concluded after the cumulative fulfillment of the following conditions: selecting the type of cleaning in the form by the client, making the payment for cleaning via the portal in the automatic payment system, and accepting the cleaning by the cleaner.
Platform users are provided with a calendar through which the available cleaner is matched with the cleaning service they offer and the client ordering the service.
After the cleaning is completed, the client has the opportunity to rate it and leave a review. By publishing a review on the platform, the client agrees to its further use for marketing purposes by mopify.eu.

V. ADVERTISEMENT

Mopify.eu provides the possibility of placing advertisements as part of its services on the online platform.
Advertisements are located in appropriately designated areas.
The platform administrator is responsible for moderating the footer content of the platform, adding, editing, and removing advertisements, as well as accepting payments for placing advertisements.
In the advertising area, platform users can commission the placement of an advertisement on specially designated advertising space and in the footer of the displayed page.
Advertisements are added in the form of graphics of strictly defined sizes. Advertisements provided by platform users are published by the platform administrator.
All advertising content on the mopify.eu online platform does not constitute an offer within the meaning of the Civil Code. The entities responsible for the content of the advertisements are the respective advertisers of the given advertisement.
The online platform administrator reserves the right to refuse, remove, and suspend an advertisement, especially if the advertisement violates the law or does not constitute the property of the advertiser or service provider.
Advertisements displayed on the platform are not the result of profiling user behavior as mentioned in Article 4(4) of Regulation EU 2016/679 (GDPR).

VI. PAYMENT

The cleaning service is payable according to the price list placed on the mopify.eu platform.
Payments for the cleaning service are made in a cashless form via the online payment service provider Autopay S.A.
The client must accept the regulations applied by Autopay S.A. before making the payment.
The Autopay S.A. regulations are available on the website: Autopay S.A. regulations and are an integral part of the mopify.eu platform regulations. Autopay S.A. as the payment operator is a separate data controller of the personal data provided by the client during the payment process.
Available payment methods are:
1. Bank transfer,
2. BLIK,
3. Payment cards: Visa, Visa Electron, Mastercard, Mastercard Electronic, Maestro.
The choice of payment method belongs to the client and is made during the order process by selecting the appropriate options.
The price for cleaning depends on the cleaning preferences selected by the client.
The system automatically calculates the price for cleaning, taking into account the selected cleaning options, taxes, commissions, promotions, discounts, and reductions resulting from purchased subscriptions.
After ordering the cleaning service, the system redirects the client to the payment options.
In the order form, the client is provided with the function to request an invoice. By accepting the regulations, the client agrees to receive invoices electronically via the client's account or the email address provided in the registration form. The moment of receipt of the invoice by the client is considered the moment of placing the invoice on the client's account created on the mopify.eu platform or at the moment of introducing the invoice into the electronic communication means in such a way that the client can read its content.
A separate request for issuing a VAT invoice must be made for each order.
By agreeing to receive invoices electronically, the client is entitled to a one-time discount of 20 PLN for each ordered cleaning. Lack of consent or its withdrawal results in the loss of the right to receive the discount.
In the case of not agreeing to receive invoices electronically, invoices will be sent once a month by the 10th day of each month to the address provided during the account registration.
The cleaner can issue an invoice or receipt to the client via the function available on the platform.
The services provided by mopify.eu to platform users are chargeable (commission).
The commission is collected from both the client and the cleaner.
The platform's commission is specified in the current price list available in the client's/cleaner's panel as a fixed percentage of the value of the completed order. The commission is calculated according to the commission rate provided in the client's/cleaner's panel.
The commission is calculated automatically. Each time, the final price for cleaning, generated after selecting the cleaning preferences, already includes the commission collected from the client and the cleaner.
By accepting the regulations, the platform user agrees to receive invoices electronically via the platform user account or the email address provided in the registration form.
Invoices in electronic form will be available on the platform user account for 5 years.
Users of the platform are informed about changes in the price list in the manner provided in point XVI, paragraph 2 of the regulations.
Payment for ordered and accepted cleaning is deposited in a bank account maintained for the platform owner.
The cleaner is paid the amount reduced by the commission. Settlement is based on an invoice, receipt, or other appropriate accounting document issued by the platform owner.
Invoices covering the commission due from the cleaner will be issued and sent to the cleaner once a month via the cleaner's account.
Cleaner payments are made once a week within 7 days of completing the order.
The owner of the mopify.eu platform introduces loyalty programs for platform users, whose regulations are an integral part of these regulations.

VII. USER ACCOUNT REGISTRATION
I. CLIENT ACCOUNT REGISTRATION

Registration on the www.mopify.eu online platform in the client panel is voluntary and free.
After registration, an individual client account is created for the client.
Clients can only have one client account registered under the same data.
Registration of an account on the online platform is equivalent to entering into an agreement between the client and the platform owner for the provision of services for an indefinite period. The client has the right to terminate the agreement at any time.
The agreement can be terminated at any time by: a. Submitting a declaration of will to the platform owner containing: name, surname, address, and email address, in which the client unequivocally declares that they wish to terminate the service agreement provided by the platform with a request to delete the account, b. Submitting a declaration of will by the platform owner to the client via email in case of a violation of the regulations or applicable law.
The notice period is 30 days from the moment of notifying the party of the intention to terminate the agreement.
Only a registered user of the online platform can use all its functions, such as access to all their orders in the client panel or participation in loyalty programs or competitions.
Registration on the online platform is carried out by filling out the registration form, defined as filling in fields that successively reveal themselves during data entry. After correctly filling out the form, an account will be created for the client, which will be logged into by the LOGIN: phone number provided in the panel and a one-time PASSWORD: automatically generated during each login and sent to the provided phone number. Registration requires providing: phone number, active email address, expressing consents, and declarations.
Client account registration can also be done automatically during the first order placement.
After registration, an activation link will be sent to the email address provided by the client. Authentication by using the activation link completes the client account registration process and confirms the accuracy of the data provided in the registration form.
The platform administrator may refuse to register a client account in the following cases: a. The purpose of registration or the way of using the services is clearly contrary to the principles and purpose of the platform, b. The client's activity is contrary to the applicable moral norms, incites violence or commits a crime, and also if it violates the rights of third parties, c. Received official notification of the illegal nature of the provided data or related activities, d. Received credible information about the illegal nature of the provided data or related activities and previously notified the client, e. The client orders cleaning services from registered cleaners bypassing the mopify.eu platform, f. The client sends unsolicited commercial information, g. The client grossly or persistently violates the provisions of the regulations.
Finding any of the above circumstances will be equivalent to the possibility of preventing the client from accessing the user account, and then deleting it.
Free registered client accounts are valid indefinitely, provided that the client logged in no less than once a year (a year understood as 365 consecutive days). If the client does not log in to the account at least once a year, the account may be deleted.
Clients with accounts have the ability to view their data, correct, and supplement them. Detailed rules for the protection of personal data are indicated in § XIV of the regulations.
The client account will be active only after correctly filling out the registration form and its authentication by the activation link.
The platform administrator reserves the right to additional verification of the client's data through phone contact.
The client account may be suspended in cases specified in paragraph 11 points a)-g), as well as if the client violated the platform's terms of use, in particular by posting illegal content on the platform.
The suspension of the account will be lifted within 7 days from the day of explaining the reasons for the suspension with the client.
In case of suspension of the client account, the client will not be able to use the mopify.eu platform except for contacting the platform administrator.

VII. CLEANER ACCOUNT REGISTRATION

Registration on the mopify.eu portal is voluntary and free. After registration, an individual cleaner account is created.
Only one cleaner account can be held.
After completing the account registration, the cleaner can use all its functions, such as setting availability in the calendar, accepting orders, entering into agreements, canceling orders, participating in competitions and loyalty programs, only after completing the training provided on the platform.
Training materials are considered a trade secret and property of the platform owner.
The cleaner agrees not to use or distribute the training materials, recorded in any form, including electronic data processing systems, without the platform owner's consent, particularly copying and sharing them with third parties.
Violation of the secrecy mentioned in paragraphs 4 and 5 allows the platform owner to claim compensation for damages on general principles resulting from generally applicable law.
Registration on the platform is done by completing the registration form, which involves filling in fields that gradually reveal themselves during the process. After correctly filling in the form with the cleaner's name, phone number, active email address, and expressing consents and declarations (e.g., age, criminal record, form of business activity), the mopify.eu support team will create an individual account for the cleaner within 48 hours of submitting the form.
After registration, an activation link will be sent to the email address provided by the cleaner. Authentication using the activation link completes the cleaner account registration process and confirms the accuracy of the data provided in the registration form.
In the cleaner's panel, the service partner is provided with the opportunity to submit an offer for cleaning.
To standardize the provision of services and marketing activities of mopify.eu, the cleaner agrees to use the starter kit and cleaning supplies provided by mopify.eu.
The cleaner reports the need for cleaning supplies to mopify.eu. Cleaning supplies are provided to the cleaner for a fee. The fee for cleaning supplies is collected as part of the commission from the cleaner mentioned in these regulations.
Cleaning supplies are obtained by the cleaner from a point indicated by mopify.eu or are delivered via courier/in lockers/by post to the address specified by the cleaner in the user account data. When collecting cleaning supplies, the cleaner agrees to verify their identity by a mopify.eu representative.
If at least 10 orders are not completed within 3 months, the cleaner agrees to return the starter kit provided by the platform owner or its lump-sum value of 400 PLN.
The platform administrator may refuse to register a cleaner account if the cases specified in paragraph 17 occur.
The platform administrator reserves the right to additionally verify the cleaner's data through phone contact.
Entering into an electronic service provision agreement is equivalent to making the following declarations: a. I meet the conditions specified in the regulations to become a platform user as a cleaner, b. The data provided in the registration form is true and does not violate the rights of third parties, c. I agree to enter into the agreement electronically.
Mopify.eu may terminate the service provision agreement if: a. The purpose of registration or the way of using the services is clearly contrary to the principles and purpose of the platform, b. The cleaner's activity is contrary to applicable moral norms, incites violence or commits a crime, and also if it violates the rights of third parties, c. Received official notification of the illegal nature of the provided data or related activities, d. Received credible information about the illegal nature of the provided data or related activities and previously notified the cleaner, e. The cleaner acquires clients associated through the platform outside the platform for subsequent cleaning services, f. The cleaner sends unsolicited commercial information, g. The cleaner grossly or persistently violates the provisions of the regulations.
Termination of the agreement by either party, as well as its termination by mutual agreement, is equivalent to blocking the cleaner's access to the cleaner's account, and then its deletion.
Cleaner accounts registered on the platform are valid indefinitely, provided that the cleaner logs in no less than once a year (a year understood as 365 consecutive days). If the cleaner does not log in to the account at least once a year, the account may be deleted.
Cleaners with accounts have the ability to view their data, correct, and supplement it. Detailed rules for the protection of personal data are indicated in point XIV of these regulations.
The cleaner's account may be suspended in cases specified in paragraph 17 points a)-g), as well as if the cleaner violated the platform's terms of use, particularly by posting illegal content on the platform.
Suspension of the account will be lifted within 7 days from the day of explaining the reasons for the suspension with the cleaner.
In case of suspension of the cleaner's account, the cleaner will not be able to use the mopify.eu platform except for contacting the platform administrator.

VIII. TERMS OF ELECTRONIC SERVICE PROVISION

Using the platform by users constitutes an electronic service, as defined in the Act of July 18, 2002, on the provision of electronic services (Journal of Laws of 2020, item 344).
Services are provided via the www.mopify.eu platform.
To use the services, the user should have an electronic device (computer, tablet, phone, etc.) and software that meets the minimum requirements: Windows 7+ operating system, the latest installed browser (Google Chrome, Mozilla Firefox, Microsoft Edge, Opera, Internet Explorer), enabled support for Cookies, Java Script, and SSL.
Entering into an electronic service provision agreement is equivalent to making the following declarations: a. I meet the conditions specified in the regulations to become a platform user, b. The data provided in the registration form is true and does not violate the rights of third parties, c. I agree to enter into the agreement electronically.
The platform user can terminate the electronic service provision agreement at any time.
Mopify.eu may terminate the electronic service provision agreement if: a. The purpose of registration or the way of using the services is clearly contrary to the principles and purpose of the platform, b. The user's activity is contrary to applicable moral norms, incites violence or commits a crime, and also if it violates the rights of third parties, c. The platform user shares their account with third parties, d. Received official notification of the illegal nature of the provided data or related activities, e. Received credible information about the illegal nature of the provided data or related activities and previously notified the platform user, f. The platform user sends unsolicited commercial information, g. The platform user grossly or persistently violates the provisions of the regulations.

IX. CONDITIONS FOR CANCELLING AND EDITING ORDERS

Both the client and the cleaner have the option to cancel an order.
The client will receive a full refund of the order value if the cancellation is made 48 hours before the scheduled start time of the order.
By placing and paying for an order less than 14 days before its execution, the client agrees to the commencement of the service before the expiry of the withdrawal period and acknowledges this information.
The client is entitled to an 80% refund of the order value if the cancellation is made between 48 and 24 hours before the scheduled start time of the order.
The client is entitled to a 50% refund of the order value if the cancellation is made between 24 and 12 hours before the scheduled start time of the order.
The client is not entitled to a refund if the cancellation is made less than 12 hours before the scheduled start time of the order.
If the cleaner cancels the cleaning service less than 24 hours before the scheduled start time, the cleaner is obliged to pay a fee of 15% of the total order value.
If the cleaner cancels the cleaning service less than 12 hours before the scheduled start time, the cleaner is obliged to pay a fee of 30% of the total order value.
If the cleaner does not show up for the scheduled cleaning, they are obliged to pay a fee equal to the order value.
Order cancellation is done by selecting the "cancel order" option available in the user account (Client/Cleaner).
The cancellation is effective upon receipt of the cancellation statement by the platform administrator.
The client cannot change the order date if less than 48 hours remain until the accepted order by the cleaner is to be executed.
The client will receive confirmation of the cancellation to the provided email address.
Refunds are made within 14 days of receipt of the cancellation statement by the platform administrator to the bank account from which the payment was made or another account specified by the client.
Cancellation of the order is not possible once the execution of the order has started.

X. SUBSCRIPTIONS

The platform administrator enables users to use subscriptions.
When placing an order, the client has the option to use the subscription offered by mopify.eu, available on the online platform www.mopify.eu.
The subscription offered by mopify.eu includes the following discounts on orders:

a. 15% for using recurring cleaning services at least once a week,
b. 10% for using recurring cleaning services at least once every two weeks,
c. 5% for using recurring cleaning services at least once a month.
4. The discounts mentioned in point 3 cannot be combined, and the platform user can only use one type of subscription.
5. The discounts mentioned above apply only from the start of the second order executed under the subscription.

XI. COMPLAINTS AND COMMENTS

Platform users have the right to submit a complaint.
The mopify.eu platform intermediates in the complaint procedure between the client and the cleaner.
Complaints should be submitted to the platform administrator in writing to the address mopify.eu, ul. Sienkiewicza 26/59, 15-092 Białystok or via email at biuro@mopify.eu.
Complaints must be submitted no later than 12 hours after the service has been performed by the cleaner. This deadline is non-extendable and aims to ensure the quickest possible response to any irregularities. Submitting a complaint after this period may result in the inability to consider it, due to difficulties in verifying the reported irregularities after a longer time has elapsed since the service was performed.
A complaint should contain at least the following information: the platform user's name, email address, order number, and a description of the irregularities.
Complaints will be considered by the platform administrator within 14 days of receipt.
If it is not possible to consider the complaint within 14 days, the platform administrator will inform the platform user about extending the complaint procedure by another 14 days, providing the reasons for the inability to resolve the complaint within the initial period.
The platform administrator will inform the platform user about the resolution of the complaint either by correspondence or via email.
The platform user's right to file a complaint does not exclude their right to pursue claims based on generally applicable law.
The platform administrator is not responsible for disruptions and interruptions in the operation of the mopify.eu platform if caused by force majeure or actions of third parties.

XII. WITHDRAWAL FROM THE AGREEMENT

A client who has entered into a distance contract or an off-premises contract has the right to withdraw from it without giving any reason within 14 days of entering into the agreement.
This right does not apply if the cleaner has fully performed the service with the explicit consent of the client.
The statement of withdrawal from the agreement must be submitted in writing or via email (signed scan of the statement): biuro@mopify.eu or to the business address, i.e., ul. Sienkiewicza 26/59, 15-092 Białystok with the note mopify.eu. For the effectiveness of the client's statement of withdrawal, it is sufficient to send the statement of exercising the right of withdrawal before the withdrawal period expires.
The withdrawal form is available on the online platform in the "documents to download" section. The withdrawal statement template is an attachment to the regulations.

XIII. LIABILITY OF MOPIFY.EU

The platform owner is not a party to the contract for the provision of cleaning services within the order execution, nor does it perform the service personally or through its employees, contractors, or representatives. The platform owner is not liable to the client for improper performance of the contract or damage caused by the cleaner, whether intentionally or unintentionally.
The platform owner is not responsible for decisions made by the platform user based on information obtained from using the platform's resources.
The platform owner undertakes to mediate in resolving disputes at the pre-litigation stage (mediation) and to make every effort to resolve any dispute without undue delay and without generating costs.
The platform owner is not liable for non-performance or improper performance of the contract and resulting damages caused by: a. Force majeure or actions of administrative bodies, b. Failures, errors, or disruptions in energy, IT, or communication systems that limit, disrupt, or prevent the use of the platform, c. Technical disruptions in email communication caused by telecommunication network operators or technical errors on the client's side.
The platform owner is not responsible for any consequences of non-compliance with the regulations during the registration process, providing false, inaccurate, or incorrect data, or non-compliance with the regulations during the ordering process.
The cleaner is solely responsible for the service they provide, including its timeliness and compliance with expectations.
Mopify.eu intermediates in the complaint procedure between the client and the cleaner.

XIV. PERSONAL DATA PROTECTION INFORMATION

I. Information Clause for the Client
In fulfilling the Administrator's obligation under Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, known as GDPR, OJ L 119, p. 1 as amended), we inform you that:

Identity of the Administrator
The Administrator of your personal data is TRUEMED Sp. z o.o., operating the mopify.eu platform, KRS 0000966377, NIP 5423447455, REGON 521754595. The Administrator's headquarters is located at ul. Sienkiewicza 26/59, 15-092 Białystok. You can contact the Administrator on all matters concerning the processing of personal data in person, by mail to the headquarters address, or by email: biuro@mopify.eu.

Purpose of Processing
Personal data is processed for purposes specified each time, including creating a User account on the platform (Client), concluding contracts, service and contact via the contact form, executing and settling services, resolving potential complaints, fulfilling legal requirements, and marketing services.

Legal Basis for Processing
Depending on the purpose, the processing of personal data may be based on:

Article 6(1)(a) GDPR: the data subject has given consent to the processing of their personal data for one or more specific purposes (service marketing, electronic contact via the contact form),
Article 6(1)(b) GDPR: processing is necessary for the performance of a contract to which the data subject is a party, or to take steps at the request of the data subject prior to entering into a contract (using the platform, executing platform services),
Article 6(1)(c) GDPR: processing is necessary for compliance with a legal obligation to which the Administrator is subject (e.g., obligations related to complaints, accounting and bookkeeping duties),
Article 6(1)(f) GDPR: processing is necessary for the purposes of the legitimate interests pursued by the Administrator (protection against potential claims).

Recipients or Categories of Data Recipients
Authorized employees and associates of the Administrator, as well as authorized and designated persons involved in platform service, have direct access to personal data processed on the platform, as well as entities to whom the Administrator entrusts the processing of personal data through contracts or acceptance of regulations (e.g., server space providers). Personal data may be made available to state authorities or other entities authorized by law to fulfill obligations imposed on the Administrator. A separate data controller of the Client's personal data concerning payments made using the platform, processed for payment execution and complaint resolution regarding payments, is Autopay S.A. with its registered office in Sopot. Your personal data is not commercially shared with other entities.

Data Retention Period
The Administrator processes data only for the period when they are needed to achieve the purpose or fulfill the obligations imposed on the Administrator. Depending on the purpose of processing, personal data will be retained until the consent is withdrawn, the account is deleted, or for the period resulting from legal regulations (including the limitation period for claims, document retention period). After the processing period expires, the data is irreversibly deleted or anonymized.
Rights of the Data Subject
Unless excluded by law and provided that the conditions specified in the GDPR are met:

Clients have the right to withdraw their consent to the processing of personal data (biuro@mopify.eu).
Clients have the right to request access to their personal data.
The processing of data can be restricted, except for important reasons of public interest of the Republic of Poland or the European Union, and clients also have the right to object to the processing, provided the required conditions are met.
Clients have the right to lodge a complaint with the supervisory authority dealing with personal data protection in Poland: President of the Personal Data Protection Office, ul. Stawki 2, 00-193 Warsaw.
Clients also have the right to have data deleted, provided the conditions contained in Article 17 of the GDPR are met.

Information on Voluntary or Mandatory Provision of Data
The decision to use the platform's functionalities and create an account is voluntary, but its consequence is the need to provide the data specified during account registration. Often, providing personal data may be conditional for achieving the purpose, e.g., creating and managing an account.

Information on Data Transfer
Personal data processed within the functionalities of the platform are not and will not be knowingly and intentionally transferred to a third country or international organization.

Information on Automated Decision-Making, Including Profiling
Personal data processed within the functionalities of the platform are not and will not be subject to automated decision-making, including profiling.
Please refer to the broader range of information on personal data processing included in the Privacy Policy.
II. Information Clause for the Cleaner
In fulfilling the Administrator's obligation under Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, known as GDPR, OJ L 119, p. 1 as amended), we inform you that:

Purpose of Processing
Personal data is processed for purposes specified each time, including creating a User account on the platform (Cleaner), concluding contracts, contact via the contact form, settling services, resolving potential complaints, and fulfilling legal requirements.

Legal Basis for Processing
Depending on the purpose, the processing of personal data may be based on:

Article 6(1)(b) GDPR: processing is necessary for the performance of a contract to which the data subject is a party, or to take steps at the request of the data subject prior to entering into a contract (using the platform, executing platform services),
Article 6(1)(c) GDPR: processing is necessary for compliance with a legal obligation to which the Administrator is subject (e.g., accounting and bookkeeping duties, related to complaints),
Article 6(1)(f) GDPR: processing is necessary for the purposes of the legitimate interests pursued by the Administrator (protection against potential claims).

Recipients or Categories of Data Recipients
Authorized employees and associates of the Administrator, as well as authorized and designated persons involved in platform service, have direct access to personal data processed on the platform, as well as entities to whom the Administrator entrusts the processing of personal data through contracts or acceptance of regulations (e.g., server space providers). Personal data may be made available to state authorities under legal regulations or other entities authorized by law to fulfill obligations imposed on the Administrator. Your personal data is not commercially shared with other entities.

Data Retention Period
The Administrator processes data only for the period when they are needed to achieve the purpose or fulfill the obligations imposed on the Administrator. Depending on the purpose of processing, personal data will be retained until the account is deleted or for the period resulting from legal regulations (including the limitation period for claims, document retention period). After the processing period expires, the data is irreversibly deleted or anonymized.

Rights of the Data Subject
Unless excluded by law and provided that the conditions specified in the GDPR are met:

Cleaners have the right to request access to their personal data.
The processing of data can be restricted, except for important reasons of public interest of the Republic of Poland or the European Union, and cleaners also have the right to object to the processing, provided the required conditions are met.
Cleaners have the right to lodge a complaint with the supervisory authority dealing with personal data protection in Poland: President of the Personal Data Protection Office, ul. Stawki 2, 00-193 Warsaw.
Cleaners also have the right to have data deleted, provided the conditions contained in Article 17 of the GDPR are met.

Please refer to the broader range of information on personal data processing included in the Privacy Policy.

XV. REPORTING ISSUES

If technical issues are noticed in the platform's operation, users can report the problem via the report form available at: https://mopify.eu/pl/contact-and-help or by email at biuro@mopify.eu.
Any comments and observations regarding technical issues in the platform's operation, as well as suggestions for improving the platform's functionalities, are welcomed by the platform owner.
Users can also report legal violations noticed while using the platform or its profiles on social media through the channels specified in point 1.

XVI. FINAL PROVISIONS

The regulations come into force on 02.07.2024.
Users of the platform will be informed of any changes to the regulations via email, at least 7 days before the changes come into effect. The changes will also be published on the mopify.eu platform.
Changes to the regulations may occur due to the following reasons: a. The introduction of new functional, organizational, or technical solutions by mopify.eu related to the activities covered by these regulations or their modification, b. The introduction of new products or services by mopify.eu, modification, or withdrawal of products or services by mopify.eu, c. Changes in the scope, manner, or form of activities performed by mopify.eu covered by the regulations, d. The introduction of new legal regulations or changes to existing regulations governing the relations of platform users with the platform owner, e. Changes in the business conditions of TRUEMED sp. z o.o. based in Białystok.
Any change to the regulations entitles the platform user to terminate the electronic service provision agreement.
Matters not regulated by the regulations are governed by the applicable provisions of law, including the Civil Code, the Consumer Rights Act of May 30, 2014, and the Act on the Provision of Electronic Services of July 18, 2002.
None of the provisions of these regulations exclude or in any way limit consumer rights arising from the provisions of law.
If any provision of the regulations is deemed invalid or ineffective, the invalidity or ineffectiveness of that provision does not affect the validity or effectiveness of the remaining provisions of the regulations. Mopify.eu will implement procedures to replace the invalid or ineffective provision with a new, legally compliant provision.
The language in which contracts are concluded based on the regulations is Polish.
The applicable law for the performance of contracts is Polish law.
The mopify.eu online platform does not automatically collect any data except for data contained in cookies during the use of the platform. More information about cookies can be found in the Cookies Policy available at www.mopify.eu.
The mopify.eu online platform may be unavailable to users during periodic maintenance or in case of failure.
Mopify.eu is not responsible for files, photos, information, and videos that are downloaded and copied from the site by third parties without the knowledge and consent of the platform owner. Downloading and copying files, information, photos, and videos requires the platform owner's consent, which must be obtained by sending an email request to biuro@mopify.eu.

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