Mopify – Spotless Cleaning for Every Space

Terms and Conditions of mopify.eu Platform

I. GENERAL PROVISIONS

The terms and conditions define the scope, rules, and conditions of using the mopify.eu platform, applicable between the platform owner and its users, as well as among the users themselves.
The terms and conditions specify the rights and obligations of mopify.eu platform users.
The terms and conditions comply with the requirements referred to in Article 8 of the Act of 18 July 2002 on providing services by electronic means (Journal of Laws of 2020, item 344).
Every user of the mopify.eu platform is required to read the terms and conditions.
Using the mopify.eu platform as a user occurs after accepting the terms and conditions.
Failure to accept the terms and conditions is equivalent to resigning from using the mopify.eu platform.
Each user undertakes to comply with the provisions of the terms and conditions and additional conditions attached to individual services and orders.
The terms and conditions are made available through the teleinformatics network on the mopify.eu platform in a way that enables its acquisition, reproduction, fixation, downloading, and printing.
The mopify.eu platform, its departments, categories, all elements, and all marketing and other content, as well as various types of advertisements used for its promotion on the Internet, in television and radio media, social media portals, fairs, exhibitions, and as public information, are protected by Polish and international copyright laws.
Use of the platform is available around the clock.
The owner of the platform is TRUEMED Sp. z o.o., located in Białystok, ul. Sienkiewicza 26/59, 15-092 Białystok, VAT ID: 5423447455.
Users of the mopify.eu platform may contact the platform owner electronically at: BIURO@MOPIFY.EU, by phone at: 727777430, 727777730, and by mail at the address (with a note mopify.eu): ul. Sienkiewicza 26/59, 15-092 Białystok.
The privacy policy, cookie policy, loyalty program regulations, price list, and automatic payment regulations constitute an integral part of these terms and conditions.
Acceptance of the terms and conditions implies acceptance of its integral parts.

II. DEFINITIONS

PLATFORM ADMINISTRATOR – entity processing data in the information system at the code level, responsible for activities related to the functioning of the online platform.
PRICE LIST - information concerning the costs of cleaning, commissions, posted ads, and advertisements on the mopify.eu platform.
CLEANER (SERVICE PARTNER) – a business or individual performing services as an unregistered activity, providing professional cleaning services in accordance with the terms and conditions, through the platform on behalf of a client.
ORDER FORM - a form available on the mopify.eu site that enables placing an order for cleaning.
CALENDAR – a service that allows for booking cleaning services and their acceptance by the cleaner.
CLIENT- a natural person with full legal capacity, a legal person, or an entity granted legal capacity by law, placing orders for services through the mopify.eu platform.
CONSUMER - a natural person performing a legal transaction with a business, not directly related to their business or professional activities.
CLEANER'S ACCOUNT - a technique for authenticating a cleaner in the information system and accessing platform resources.
CLIENT'S ACCOUNT – a technique for authenticating a client in the information system and accessing platform resources.
LOGIN - the process that provides access to one's account on the platform.
MOPIFY.EU – an online platform operated and maintained by the company on the Internet, registered under the domain www.mopify.eu.
NEWSLETTER – a service that allows subscribing and receiving electronic information about services, promotions, discounts, and competitions for free.
STARTER PACK – a set of cleaning accessories provided to the cleaner.
PLATFORM/ONLINE PLATFORM – refers to mopify.eu.
ENTREPRENEUR - a natural person, legal person, or organizational unit not being a legal person, which separate law grants legal capacity, conducting a business activity.
TERMS AND CONDITIONS – refers to these terms and conditions and its integral parts.
REGISTRATION - the process of filling out a registration form to have an individual user account on the platform.
ADVERTISEMENT - information advertising a particular good or service.
COMPANY - the owner of the platform specified in item 14.
CLEANING PRODUCTS – all approved for sale and available products dedicated to cleaning.
BUSINESS SECRET – all technical, technological, organizational information of the enterprise or other information with economic value, which as a whole or in a particular compilation and collection of its elements are not generally known to persons usually dealing with this type of information or are not easily accessible for such persons, provided that the person entitled to use the information or manage it has taken, with due diligence, actions to keep it confidential.
SERVICE – all services performed for a fee within the scope of the platform's activity profile.
PLATFORM USER – refers to a client, consumer, entrepreneur, cleaner, platform administrator, platform owner, who as registered or unregistered entities use the functionality of the mopify.eu platform.
ORDER – refers to a paid contract between the client and the cleaner, the subject of which is the acquisition by the client of a professional cleaning service from the cleaner.
SUBSCRIPTION – a service offered by mopify.eu involving periodic delivery of services using discounts.

III. CONTRACT OBJECT

The mopify.eu platform serves as an intermediary in providing cleaning services to individual clients and entrepreneurs by Cleaners.
The service consists of providing access to the platform and its functionality, which allows Clients to use the services offered by Cleaners in connection with their business activities or providing services as part of an unregistered activity.
Platform users are given the opportunity to create a user account depending on the level from which they want to use the platform (Client/Cleaner). Regulations regarding the creation of a user account are specified in item VII of the terms and conditions.
The platform can be used by adults and minors, however, minors between 13 and 18 years of age must obtain legal guardian consent to use the platform. The Cleaner's panel is intended exclusively for adults.
The intermediation referred to in the first paragraph is paid. The rules of payment are specified in item VI of the terms and conditions.
The platform owner is not a party to the contract concluded between the Client and the Cleaner and is not responsible for its non-performance or improper performance. The Cleaner is not an employee of the platform owner, nor does he remain in a mandate or other contractual relationship with him, in particular, does not carry out his instructions or tasks. The Cleaner recommending the performance of the contract to a third party does so at his own risk and responsibility, and the client expresses consent to the above.
The Client ordering cleaning for the purpose of the contract referred to in para. 6 undertakes to provide the Cleaner with access to running water and media (access to electricity) necessary to perform the order.
Platform users are given the opportunity to use available promotions, discounts, and loyalty programs.

IV. PLACING ORDERS

Cleaning services can only be ordered online, i.e., using the mopify.eu platform.
Through the mopify.eu platform, the Client can order cleaning services according to the cleaning options selected by him.
In the Client's panel, cleaning options are provided in the form of a form, which the Client selects according to his own preferences regarding the scope of cleaning, place of cleaning, time, payment for cleaning, and other individually made arrangements.
Cleaning services can take place in the presence or absence of the Client.
At the stage of the form, in the remarks tab, users set the way of providing access to the premises for cleaning (code to the cage/apartment/premises/opening the barrier/gate, providing keys to the premises, returning keys after cleaning).
After choosing the type of cleaning and making the payment and after the Cleaner accepts the order, users are provided with the possibility of direct remote communication, no earlier than 12 hours before the scheduled start of cleaning.
A contract between the Client and the Cleaner is concluded after the following conditions are jointly met: selection of the type of cleaning on the form by the Client, payment for cleaning through the portal in the automatic payment system, and acceptance of cleaning by the Cleaner.
Platform users are provided with a calendar, through which a Cleaner available along with his cleaning offer is matched with the Client ordering the service.
After the cleaning is performed, the Client has the opportunity to evaluate it and leave a review. By publishing a review on the platform, the Client consents to the further use of the left review for marketing purposes by mopify.eu.

V. ADVERTISING

Mopify.eu provides the possibility of placing advertisements within the services it provides on the online platform.
Advertisements are located in appropriately assigned zones.
The platform administrator manages the content of the platform footer, adding, editing, and deleting advertisements, as well as accepting payments for posting advertisements.
In the advertising zone, platform users can commission the placement of advertisements in a specially designated advertising space and in the displayed page footer. Advertisements are added in the form of graphics of strictly defined dimensions. Advertisements provided by platform users are published by the platform administrator.
All advertising content located on the mopify.eu online platform does not constitute an offer within the meaning of the provisions of the Civil Code. Entities responsible for the content of advertisements are the relevant advertisers of the advertisement.
The platform administrator reserves the right to refuse placement, removal, and suspension of an advertisement, especially in situations where the advertisement violates the law or does not constitute the property of the advertiser or service provider.
Advertisements displayed on the platform are not the result of profiling platform users' behaviors, referred to in Article 4 point 4 of Regulation EU 2016/679 (GDPR).

VI. PAYMENT

Cleaning service is payable according to the price list posted on the mopify.eu platform.
Payments for the cleaning service are made in a non-cash form through the entity providing online payment services, Autopay S.A.
Before making the payment, the Client is required to accept the terms and conditions applied by Autopay S.A.
Autopay S.A.'s terms and conditions are available on the page:
https://developers.autopay.pl/online/dokumentacja#definicje and constitute an integral part of the mopify.eu platform terms and conditions. Autopay S.A., as a payment operator, is a separate administrator of personal data provided by the Client during the payment process.
Available payment methods include:
a) transfer to a bank account,
b) BLIK,
c) payment cards: Visa, Visa Electron, Mastercard, Mastercard Electronic, Maestro.
The choice of payment method is up to the Client and takes place during the ordering process by selecting the appropriate options.
The price for cleaning depends on the Client's selected cleaning preferences.
The system automatically calculates the price for cleaning, taking into account the selected cleaning options, taxes, commissions, promotions, discounts, and discounts resulting from purchased subscriptions.
After ordering the cleaning service, the system redirects the Client to the payment options.
In the order form, the Client is provided with the function of requesting a VAT invoice. By accepting the terms and conditions, the Client consents to receiving invoices electronically through the Client's account or the email address provided in the registration form. The moment the Client receives the invoice is considered to be the moment the invoice is placed on the Client's account created on the mopify.eu platform or from the moment the invoice is introduced into the electronic communication medium in such a way that the Client can familiarize himself with its content.
A separate request for issuing a VAT invoice must be made for each order.
Expressing consent by the Client to receive invoices in electronic form entitles to a one-time discount of 5 PLN on each ordered cleaning. Lack of consent or its withdrawal results in the loss of the entitlement to obtain a discount.
If there is no consent to issue invoices in electronic form, invoices will be sent once a month by the 10th day of each month to the address details provided during the registration of the account.
The Cleaner has the possibility to issue an invoice or bill to the Client through the function available on the platform.
Services provided by mopify.eu to platform users are payable (commission).
The commission is charged to the Client and the Cleaner.
The platform commission is specified in the current price list available in the Client/Cleaner panel as a set percentage of the value of the order placed. The commission is charged according to the commission rate provided in the Client/Cleaner panel.
The commission is calculated automatically. Each time the final price for cleaning, which is generated after selecting cleaning preferences, already includes the commission charged from the Client and the Cleaner.
By accepting the terms and conditions, the platform user consents to receiving invoices electronically through the platform user's account or the email address provided in the registration form.
Invoices in electronic form will be available on the platform user's account for a period of 5 years.
Users of the platform are informed about changes to the price list in the manner provided for in item XVI para. 2 of the terms and conditions.
Payment for the ordered and accepted cleaning is deposited in a bank account maintained for the platform owner.
The Cleaner is paid an amount reduced by the commission. Settlement takes place based on an invoice issued by the platform owner, an account, or another appropriate accounting document.
Invoices including the commission due from the Cleaner will be issued and sent to the Cleaner once a month via the Cleaner's account.
Payment of funds to the Cleaner takes place once a week within 7 days from the performance of the order.
The owner of the mopify.eu platform introduces loyalty programs to platform users, the regulations of which constitute an integral part of these terms and conditions.

VII. USER ACCOUNT REGISTRATION
I. CLIENT ACCOUNT REGISTRATION

Registration on the online platform www.mopify.eu in the Client panel is voluntary and free.
After registration, an individual Client account is created for the Client.
Clients can have only one Client account registered under the same data.
Registration of an account on the online platform is equivalent to concluding a contract between the Client and the Platform Owner for the provision of services for an indefinite period. The Client has the right to terminate the contract at any time.
The contract may be terminated at any time by:
a) submitting a declaration of intent to the platform owner containing: first name, surname, address, and email address, in which the Client unambiguously states that he wants to terminate the contract for the provision of services provided within the platform with a request to delete the account,
b) submitting a declaration of intent to the account user - Client by the platform owner about the termination of the contract by email in case of violation of the terms and conditions or applicable laws.
The notice period is 30 days from the moment of notifying the party about the will to terminate the contract.
Only a registered user of the online platform can use all its functions, such as access to all his orders in the Client panel or participation in loyalty programs or competitions.
Registration on the online platform takes place by filling out a registration form, defined as filling in fields that are successively revealed during data entry. After correctly filling out the form, a Client account will be created for the Client, to which he will log in through the LOGIN panel: phone number and automatically generated one-time PASSWORD: sent to the provided phone number each time he logs in. Registration requires providing: a phone number, an active email address, expressing consents and declarations.
Client account registration can also take place automatically when placing the first order.
After registration, an activation link will be sent to the Client's email address provided. Authentication using the activation link completes the process of registering the Client account and confirms the authenticity of the data provided in the registration form.
The platform administrator may refuse to register a client account in the following cases:
a) the purpose of registration or the way of using the services is obviously inconsistent with the principles and purpose of the platform's functioning,
b) the Client's activity is contrary to the prevailing moral norms, incites violence or the commission of a crime, and also if it violates the rights of third parties,
c) received an official notification about the unlawful nature of the data provided or related activities,
d) received credible information about the unlawful nature of the data provided or related activities and previously notified the Client,
e) the Client orders cleaning services from registered Cleaners
bypassing the mopify.eu platform,
f) the Client engages in sending unsolicited commercial information,
g) the Client grossly or persistently violates the provisions of the terms and conditions.
The determination of any of the above circumstances will be equivalent to the possibility of preventing the Client from accessing the user account, and then its deletion.
Client accounts registered for free are valid indefinitely provided that the given Client logged in no less frequently than once a year (a year understood as 365 consecutive days). If the Client does not log into the account at least once a year, the account may be deleted.
Clients with accounts have the opportunity to view their data, correct and supplement it. Detailed rules for the protection of personal data are indicated in § XIV of the terms and conditions.
The Client's account will be active only after the registration form is correctly filled out and authenticated by the activation link.
The platform administrator reserves the right to additionally verify the Client's data by phone.
The Client's account may be suspended in the cases specified in para. 11 items a)-g), and also if the client violated the terms of use of the platform, in particular, placed content on the platform that is contrary to the law.
Suspension of the account will be lifted within 7 days from the day of clarifying the validity of the reasons for suspension with the Client.
In the event of suspension of the Client's account, the Client will not be able to use the mopify.eu platform except for contact with the platform administrator.

II. CLEANER ACCOUNT REGISTRATION

Registration on the mopify.eu portal is voluntary and free. After registration, an individual Cleaner account is created for the Cleaner.
Only one Cleaner account can be owned.
After completing the account registration, the Cleaner can use all its functions, such as setting availability in the calendar, accepting an order, concluding a contract, canceling an order, participating in contests, and loyalty programs, only after completing the training provided on the platform.
Training materials constitute a secret and property of the enterprise owner of the platform.
The Cleaner undertakes not to use and not to disseminate without the consent of the platform owner, recorded in any form training materials, including in the electronic data processing system, in particular, their copying and sharing with third parties.
Violation of the secret referred to in paragraphs 4 and 5 creates the possibility of pursuing compensation for damages caused by the platform owner on general terms resulting from the provisions of generally applicable law.
Registration on the platform takes place by filling out a registration form, which involves filling in fields that are successively revealed during its completion. After correctly filling out the form with the name and surname, phone number, active email address, and expressing consents and declarations (e.g. age, criminal record, form of conducted activity), the mopify.eu service will create an individual account for the Cleaner within 48 hours from sending the form.
After registration, an activation link will be sent to the Cleaner's email address provided. Authentication using the activation link completes the process of registering the Cleaner's account and confirms the authenticity of the data provided in the registration form.
In the Cleaner's panel, the service partner is provided with the opportunity to submit a cleaning offer.
As part of the standardization of service provision and marketing actions by mopify.eu, the Cleaner undertakes to use the starter pack and cleaning products provided by mopify.eu.
The Cleaner reports the need for cleaning products to mopify.eu. Cleaning products are provided to the Cleaner for a fee. The fee for cleaning products is collected as part of the commission from the Cleaner referred to in these terms and conditions.
Cleaning products are obtained by the Cleaner from the point indicated by mopify.eu or are delivered via courier shipments/at parcel machines/postal services to the address indicated by the Cleaner in the user account data. During the collection of cleaning products, the Cleaner consents to identity verification by a representative of mopify.eu.
In the event of failure to perform at least 10 orders within 3 months, the Cleaner undertakes to return the provided starter pack to the platform owner or its lump-sum value in the amount of 400 PLN.
The platform administrator may refuse to register a Cleaner's account if the cases specified in para. 17 occur.
The platform administrator reserves the right to additionally verify the Cleaner's data by phone.
Concluding a contract for the provision of services by electronic means is equivalent to making declarations of the following content:
a) I meet the conditions provided in the terms and conditions to become a user of the platform as a Cleaner,
b) the data contained in the registration form are true and do not violate the rights of third parties,
c) I consent to conclude the contract by electronic means.
Mopify.eu may terminate the contract for the provision of platform services if:
a) the purpose of registration or the way of using the services is obviously inconsistent with the principles and purpose of the platform's functioning,
b) the Cleaner's activity is contrary to the prevailing moral norms, incites violence or the commission of a crime, and also if it violates the rights of third parties,
c) received an official notification about the unlawful nature of the data provided or related activities,
d) received credible information about the unlawful nature of the data provided or related activities and previously notified the Cleaner,
e) the Cleaner obtains a Client matched by the platform for further cleaning services outside the platform,
f) the Cleaner engages in sending unsolicited commercial information,
g) the Cleaner grossly or persistently violates the provisions of the terms and conditions.
Termination of the contract by either party, as well as its dissolution by agreement of the parties, is equivalent to blocking the Cleaner's access to the Cleaner's account, and then its deletion.
Cleaner accounts registered on the platform are valid indefinitely provided that the given Cleaner logged in no less frequently than once a year (a year understood as 365 consecutive days). If the Cleaner does not log into the account at least once a year, the account may be deleted.
Cleaners with accounts have the opportunity to view their data, correct and supplement it. Detailed rules for the protection of personal data are indicated in item XIV of these terms and conditions.
The Cleaner's account may be suspended in the cases specified in para. 17 items a)-g), and also if the Cleaner violated the terms of use of the platform, in particular, placed content on the platform that is contrary to the law.
Suspension of the account will be lifted within 7 days from the day of clarifying the validity of the reasons for suspension with the Cleaner.
In the event of suspension of the Cleaner's account, the Cleaner will not be able to use the mopify.eu platform except for contact with the platform administrator.

VIII. RULES FOR PROVIDING SERVICES BY ELECTRONIC MEANS

Use of the platform by users is a service provided by electronic means, within the meaning of the Act of 18 July 2002 on providing services by electronic means (Journal of Laws of 2020, item 344).
Services are provided through the mopify.eu platform.
In order to use the services, the user should have an electronic device (computer, tablet, phone, etc.) and software meeting minimum requirements: Windows 7+ operating system, the latest installed browser (Google Chrome, Mozilla Firefox, Microsoft Edge, Opera, Internet Explorer), enabled support for Cookies, Java Script, and SSL.
Concluding a contract for the provision of services by electronic means is equivalent to making declarations of the following content:
a) I meet the conditions provided in the terms and conditions to become a user of the platform,
b) the data contained in the registration form are true and do not violate the rights of third parties,
c) I consent to conclude the contract by electronic means.
The platform user may at any time terminate the contract for the provision of services by electronic means.
Mopify.eu may terminate the contract for the provision of services by electronic means if:
a) the purpose of registration or the way of using the services is obviously inconsistent with the principles and purpose of the platform's functioning,
b) the platform user's activity is contrary to the prevailing moral norms, incites violence or the commission of a crime, and also if it violates the rights of third parties,
c) the platform user shares his account with third parties,
d) received an official notification about the unlawful nature of the data provided or related activities,
e) received credible information about the unlawful nature of the data provided or related activities and previously notified the platform user,
f) the platform user engages in sending unsolicited commercial information,
g) the platform user grossly or persistently violates the provisions of the terms and conditions.

IX. CONDITIONS FOR CANCELING AND EDITING ORDERS

The Client and Cleaner have the possibility to cancel an order.
The Client will receive a full refund of the order value if he cancels it 48 hours before the scheduled start time of the order execution.
By placing and paying for an order less than 14 days from its execution, the Client declares that he consents to the commencement of the service provision before the expiry of the withdrawal period and acknowledges this information.
The Client is entitled to a refund of 80% of the order value if he cancels it between 48 and 24 hours before the scheduled start time of the order execution.
The Client is entitled to a refund of 50% of the order value if he cancels it between 24 and 12 hours before the scheduled start time of the order execution.
The Client is not entitled to a refund of the order value if he cancels it less than 12 hours before the scheduled start time of the order execution.
In the event of cancellation of the cleaning service by the Cleaner less than 24 hours before the scheduled start of cleaning, the Cleaner is required to pay a fee amounting to 15% of the total order value.
In the event of cancellation of the cleaning service by the Cleaner less than 12 hours before the scheduled start of cleaning, the Cleaner is required to pay a fee amounting to 30% of the total order value.
In the event of the Cleaner's failure to appear for the scheduled cleaning, he is required to pay a fee equivalent to the order value.
Canceling an order takes place by selecting the "cancel order" option available on the user account on the platform (Client/Cleaner).
Canceling an order is effective from the moment the platform administrator receives the declaration of order cancellation.
The Client may not change the date of a placed order if there are less than 48 hours left until the start of the accepted order execution.
The Client will receive a confirmation of order cancellation at the provided email address.
Refund of the order costs takes place within 14 days from the moment the platform administrator receives the declaration of order cancellation, to the bank account from which the payment was made or another specified by the Client.
Canceling an order is not possible from the moment the order execution commences.

X. SUBSCRIPTIONS

The platform administrator enables users to use subscriptions.
At the time of placing an order, the Client has the opportunity to take advantage of subscriptions offered by mopify.eu, available on the online platform www.mopify.eu.
The subscription offered by mopify.eu includes the following discounts on orders:
a) 15% in case of using cyclic cleaning services at least once a week,
b) 10% in case of using cyclic cleaning services at least once every two weeks,
c) 5% in case of using cyclic cleaning services at least once a month.
Discounts referred to in para. 3 are not cumulative, and the platform user can use only one type of subscription.
Discounts mentioned above are applicable only from the moment of commencing the second order executed within the subscription.

XI. COMPLAINTS AND COMMENTS

The platform user has the right to submit a complaint.
The mopify.eu platform mediates the complaint procedure between the Client and the Cleaner.
Complaints should be reported to the platform administrator in writing to the address mopify.eu, ul. Sienkiewicza 26/59, 15-092 Białystok, or by email at: biuro@mopify.eu.
The complaint should at least contain the following data: first name and surname of the platform user, his email address, order number, and description of irregularities.
Complaints will be considered by the platform administrator within 30 days from their receipt.
If it is not possible to consider the complaint within 30 days, the platform administrator will inform the platform user about extending the complaint procedure by another 30 days, stating the reasons for the impossibility of recognizing the complaint within the basic period.
The platform administrator will inform the platform user about the way of resolving the complaint by mail or by email.
Exercising the right to submit a complaint by the platform user does not exclude pursuing claims based on the provisions of generally applicable law.
The platform administrator is not responsible for disruptions and interruptions in the functioning of the mopify.eu platform if it is caused by force majeure or actions of third parties.

XII. WITHDRAWAL FROM THE CONTRACT

The Client, who has concluded a distance contract or a contract outside the business premises, has the right to withdraw from it without giving any reason within 14 days from the conclusion of the contract.
This right does not apply in a situation where the Cleaner has fully performed the service with the Client's explicit consent.
The declaration of withdrawal from the contract must be submitted in writing or by email (signed scan of the declaration): biuro@mopify.eu or to the address of the entrepreneur's office, i.e., ul. Sienkiewicza 26/59, 15-092 Białystok with a note mopify.eu. For the effectiveness of submitting the Client's declaration, it is sufficient to send the declaration of exercising the right to withdraw from the contract before the expiry of the withdrawal period.
The withdrawal form is available on the online platform in the "documents to download" tab. The template of the declaration constitutes an annex to the terms and conditions.

XIII. LIABILITY OF MOPIFY.EU

The platform owner is not a party to the contract for the provision of cleaning services within the scope of the order execution nor does he perform it personally or through his employees, contractors, or representatives. The platform owner is not liable to the Client for improper performance of the contract or damage caused by the Cleaner intentionally or unintentionally.
The platform owner is not responsible for decisions of the platform user made based on information obtained as a result of using the platform resources.
The platform owner undertakes to mediate in resolving disputes at the pre-trial stage (mediation) and make every effort to resolve any dispute without undue delay and without generating costs.
The platform owner is also not liable for non-performance or improper performance of the contract and damages resulting therefrom caused by:
a) force majeure or actions of administrative bodies,
b) caused in connection with failures, errors, or disturbances in energy, information, or communication that limit, disrupt, or prevent the use of the platform,
c) technical disruptions of electronic mail caused by telecommunication network operators or resulting from technical errors on the Client's side.
The platform owner is not liable for any consequences of non-compliance with the terms and conditions in the process of registration, placing untrue, inaccurate, or incorrect data, as well as non-compliance with the terms and conditions in placing an order.
The Cleaner bears sole responsibility for the service provided by him, including its timeliness or compliance with the expectations of the provided service.
Mopify.eu mediates the complaint procedure between the Client and the Cleaner.

XIV. INFORMATION ON PERSONAL DATA PROTECTION
I. Information clause for the Client
Fulfilling the obligation of the Administrator resulting from the content of Article 13 of the Regulation of the European Parliament and the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, GDPR, Official Journal of the EU L No. 119, p. 1 as amended), we inform that:

Identity of the administrator
The administrator of your personal data is TRUEMED Sp. z o.o., operating the mopify.eu platform, KRS 0000966377, VAT ID 5423447455, REGON 521754595. The Administrator's office is located at ul. Sienkiewicza 26/59, 15-092 Białystok. You can contact the Administrator in all matters related to the processing of personal data in person, in writing at the address of the office or by email: biuro@mopify.eu.

Purpose of processing
Personal data are processed for purposes specified each time, including for the purpose of: creating a User account on the platform (Client), concluding a contract, handling and contact via the contact form, performing and settling the service, resolving any complaints, meeting the requirements specified in the legal regulations, marketing services.

Legal basis for processing
Appropriately to the purpose, the processing of personal data may take place based on:
a) Article 6(1)(a) GDPR: the data subject has consented to the processing of his personal data for one or more specific purposes (marketing services, electronic contact via the contact form),
b) Article 6(1)(b) GDPR: processing is necessary for the performance of a contract to which the data subject is party or to take steps at the request of the data subject before entering into a contract (using the platform, performing platform services),
c) Article 6(1)(c) GDPR: processing is necessary for compliance with a legal obligation to which the administrator is subject (e.g. obligations related to complaints, accounting obligations),
d) Article 6(1)(f) GDPR: processing is necessary for the purposes of the legitimate interests pursued by the administrator (protection against possible claims).

Recipients of data or categories of data recipients
Authorized employees and associates of the Administrator as well as authorized and authorized persons dealing with the platform operation have direct access to personal data processed on the platform, as well as entities to which the Administrator entrusts the processing of personal data by contracts or acceptance of regulations (e.g. server space providers). Personal data may be made available to state authorities or other entities authorized under the law, in order to perform the obligations incumbent on the Administrator. Your personal data are not commercially made available to other entities.

Data retention period
The Administrator processes data only for the period when they are needed to achieve the purpose or to perform the obligations imposed on the Administrator.
Depending on the purpose of processing, personal data will be stored until the withdrawal of consent, deletion of the account, or for the period resulting from legal provisions (including the period of limitation of claims, the period of storage of accounting documentation). After the processing period expires, the data are irreversibly deleted or anonymized.

Rights of the data subject
Unless excluded by legal provisions and provided that the conditions specified in the GDPR are met:
a) Clients have the right to withdraw consent to the processing of personal data (biuro@mopify.eu).
b) Clients have the right to request access to personal data.
c) Data processing may be restricted, except for important reasons of public interest of the Republic of Poland or the European Union, and the right to object to processing is also available, provided that the required conditions are met.
d) Clients have the right to lodge a complaint with the supervisory authority dealing with personal data protection in Poland: President of the Personal Data Protection Office, ul. Stawki 2, 00-193 Warsaw.
e) Clients also have the right to delete data if the conditions specified in the content of Article 17 of the GDPR occur.

Information on the voluntariness or obligation to provide data
The decision to use the platform's functionality and create an account is voluntary, but its consequence is the necessity to provide the data specified during account registration. Often, providing personal data may condition the fulfillment of the purpose, e.g., creating an account and managing it.

Information on data transfer
Personal data processed as part of the platform's functionality are not and will not be knowingly and intentionally transferred to a third country or international organization.

Information on automated decision-making, including profiling
Personal data processed as part of the platform's functionality are not and will not be subject to automated decision-making, including profiling.

Please familiarize yourself with the broader scope of information on personal data processing included in the Privacy Policy.

II. Information clause for the Cleaner
Fulfilling the obligation of the Administrator resulting from the content of Article 13 of the Regulation of the European Parliament and the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, GDPR, Official Journal of the EU L No. 119, p. 1 as amended), we inform that:

Purpose of processing
Personal data are processed for purposes specified each time, including for the purpose of: creating a User account on the platform (Cleaner), concluding a contract, contact via the contact form, settling the service, resolving any complaints, meeting the requirements specified in the legal regulations.

Legal basis for processing
Appropriately to the purpose, the processing of personal data may take place based on:
a) Article 6(1)(b) GDPR: processing is necessary for the performance of a contract to which the data subject is party or to take steps at the request of the data subject before entering into a contract (using the platform, performing platform services),
b) Article 6(1)(c) GDPR: processing is necessary for compliance with a legal obligation to which the administrator is subject (e.g. obligations related to complaints, accounting obligations),
c) Article 6(1)(f) GDPR: processing is necessary for the purposes of the legitimate interests pursued by the administrator (protection against possible claims).

Recipients of data or categories of data recipients
Authorized employees and associates of the Administrator as well as authorized and authorized persons dealing with the platform operation have direct access to personal data processed on the platform, as well as entities to which the Administrator entrusts the processing of personal data by contracts or acceptance of regulations (e.g. server space providers). Personal data may be made available to state authorities under the law, or other entities authorized under the law, in order to perform the obligations incumbent on the Administrator. Your personal data are not commercially made available to other entities.

Data retention period
The Administrator processes data only for the period when they are needed to achieve the purpose or to perform the obligations imposed on the Administrator.
Depending on the purpose of processing, personal data will be stored until the deletion of the account or for the period resulting from legal provisions (including the period of limitation of claims, the period of storage of accounting documentation). After the processing period expires, the data are irreversibly deleted or anonymized.

Rights of the data subject
Unless excluded by legal provisions and provided that the conditions specified in the GDPR are met:
a) Cleaners have the right to request access to personal data.
b) Data processing may be restricted, except for important reasons of public interest of the Republic of Poland or the European Union, and the right to object to processing is also available, provided that the required conditions are met.
c) Cleaners have the right to lodge a complaint with the supervisory authority dealing with personal data protection in Poland: President of the Personal Data Protection Office, ul. Stawki 2, 00-193 Warsaw.
d) Cleaners also have the right to delete data if the conditions specified in the content of Article 17 of the GDPR occur.

Please familiarize yourself with the broader scope of information on personal data processing included in the Privacy Policy.

XV. REPORTING IRREGULARITIES

In case of noticing technical irregularities in the functioning of the platform, the user may report the problem via the reporting form available at: https://mopify.eu/pl/contact-and-help or by email: biuro@mopify.eu.
All comments and observations concerning technical irregularities in the operation of the platform, as well as comments on improving the platform's functionality, are welcome by the platform owner.
Users can also report legal violations noticed while using the platform or its profiles on social media through the channels specified in item 1.

XVI. FINAL PROVISIONS

The terms and conditions come into effect on 06.05.2024.
Users of the platform will be informed about any changes to the terms and conditions via email, at least 7 days before the changes to the terms and conditions come into effect. Changes to the terms and conditions will also be published on the mopify.eu platform.
Changes to the terms and conditions may occur in the event of the following reasons:
a) introduction by mopify.eu of new functional, organizational, or technical solutions related to the activities covered by these terms and conditions or their modifications,
b) introduction by mopify.eu of new products or services, modifications, or resignation by mopify.eu from offering products or services,
c) change in the scope, manner, or form of performing activities by mopify.eu covered by the terms and conditions,
d) introduction of new legal provisions or changes to the existing regulations regulating the relations of platform users with the platform owner,
e) changes in the conditions of conducting business by TRUEMED sp. z o.o. based in Białystok.
Any change to the terms and conditions entitles the platform user to terminate the contract for the provision of services by electronic means.
In matters not regulated by the terms and conditions, appropriate legal provisions apply, including the Civil Code, the Act of 30 May 2014 on consumer rights, and the Act of 18 July 2002 on providing services by electronic means.
None of the provisions of these terms and conditions exclude or in any way limit the rights of the consumer resulting from legal provisions.
In the event that a given provision of the terms and conditions is recognized as invalid or ineffective, the invalidity or ineffectiveness of this provision does not affect the validity or effectiveness of the remaining provisions of the terms and conditions. Mopify.eu will implement procedures to replace the invalid or ineffective provision with a new, legally flawless provision.
The language in which contracts are concluded based on the terms and conditions is Polish.
The applicable law for the execution of contracts is Polish law.
The online platform mopify.eu does not automatically collect any data except for data contained in cookies when using the platform. More information about cookies is available in the Cookie Policy available at www.mopify.eu.
The online platform mopify.eu may be unavailable to users during its periodic maintenance or in case of failure.
Mopify.eu is not responsible for files, photos, information, and videos that are downloaded and copied from the site by third parties without the knowledge and consent of the platform owner. Downloading and copying files, information, photos, and videos require the owner's consent, which must be obtained by email inquiry at: biuro@mopify.eu.

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